It’s not the cost, that’s just an unchangeable part of life, no it’s the temptation when I go to pay. Chocolate bars, crisps, sweet drinks, gadgets and all those essential “must haves” strategically placed between the door and the till to tempt you.
That’s why I much prefer “pay at pump” options and can’t wait for the day when all garages offer this.
I needed fuel recently so imagine my delight when I saw that Shell are partnering with PayPal to enable “pay at pump” simply by scanning a code on my phone, telling the App how much I wanted to spend and then just filling up without going in to the shop.
Shell call this “Fill up & Go” and it’s being rolled out across the UK later this year.
When paying for my fuel, and successfully avoiding temptation, I picked up a leaflet that answered a lot of my questions and which told me “If you want to be one of the first to use it, visit our website to register your interest, www.shell.co.uk”
So, when I reached my destination, I went to www.shell.co.uk and was instantly, and automatically, sent to www.shellsmart.com where I learned I could get a Shell loyalty card, find out more information about Shell’s “Partners” and other information but NOTHING about paying at the pump via PayPal
So, I scrolled down the ShellSmart page and found a link to Shell.co.uk and finally managed to reach the Shell website.
I expected to see information about “Fill up & Go” front and centre, but it wasn’t.
Where was it? I still don’t know, I scrolled down the page, I clicked on some links, I read some text and finally gave up in frustration. What a waste of time.
Why couldn’t Shell have had info right in front of my eyes or used a dedicated URL on their leaflet, www.shell.co.uk/FillAndGo for example?
Not difficult, not even clever but it would certainly have saved me from frustration and meltdown with yet another corporate entity which has a good idea but fails in the execution.